We want you to be completely satisfied with your purchase from Farsanwadi Food Products.
This Return Policy outlines our guidelines and procedures for returning products. Please read this policy carefully before making a purchase. By placing an order with us, you agree to the terms of this Return Policy.
1. Eligibility for Returns:
a. Incorrect Products: If you receive an incorrect product, please contact our customer service within 3 days of receiving the delivery. We will arrange for a return or replacement at no additional cost to you.
2. Non-Eligible Returns:
a. Change of Mind: We do not accept returns for products due to a change of mind or personal preference.
b. Perishable Products: Perishable snack products, such as fresh or refrigerated items, are non-returnable for safety and hygiene reasons, except in cases of incorrect product.
Return Process:
a. Contact Customer Service: To initiate a return, please contact our customer service via mail at Farsanwadi@gmail.com. Provide your order details, reason for return, and any supporting evidence, such as photos of the product.
b. Return Authorization: Our customer service will provide you with instructions and a return authorization number (RMA) if your return is eligible. The RMA must be clearly marked on the return package.
c. Return Shipping: You are responsible for shipping the product back to us in its original packaging or suitable packaging to prevent the damage to the product. Please ensure using a trackable shipping method.
d. Refund or Replacement: Once we receive the returned product, we will inspect it and process your refund or replacement based on the nature of the return. Refunds will be issued to the original payment method used for the purchase.
Refund Processing:
a. Incorrect Products: If you are eligible for a refund, we will reimburse the full purchase price, including any shipping charges paid. Refunds will be processed within 15 days of receiving the returned product.
b. Replacement Products: If you are eligible for a replacement, we will send you the correct product as soon as possible, subject to the product availability.
Customer Support:
If you have any questions or need assistance with your return, please contact our customer service via mail at Farsanwadi@gmail.com. We are here to help resolve any issues you may have.
Note: It is important to carefully review the product description, ingredients, and any dietary restrictions before making a purchase to ensure the products meet your preferences and requirements.
We reserve the right to update or modify this Return Policy at any time without prior notice. Please refer to our website for the most up-to-date version of our Return Policy.
Thank you for choosing Farsanwadi Food Products
