Last Updated: 01/01/2026

This Privacy Policy describes how Farsanwadi Food Products (“Farsanwadi”, “we”, “our”, “us”) collects, uses, stores, shares, and protects your personal information when you visit or make a purchase from www.farsanwadi.com (“Website”).

By accessing or using this Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Effective Date & Agreement

This Privacy Policy applies to all visitors, users, and customers who access or use our Website or services. By using our Website or providing your information, you consent to the collection and use of information in accordance with this Policy and applicable laws.

We are committed to protecting your privacy and ensuring transparency in how your data is handled.

2. Who “We” Are

Farsanwadi is engaged in manufacturing and selling packaged food and snack products through online and offline channels.

Farsanwadi Food Products
Unit I — 204, Ganpati Kings County, Sikandra, Agra, UP — 282007
Unit II — 6/C-2, Sanjay Palace, Agra, UP — 282002
Email: customersupport@farsanwadi.com

3. Our Commitment

We collect only the information necessary to provide our services, process orders, improve customer experience, and comply with legal obligations.

We implement reasonable technical and organizational safeguards to protect your information against unauthorized access, misuse, or disclosure.

4. Personal Information We Collect

A. Information You Provide

When you interact with our Website, we may collect:

Identity & Contact Information

• Full name

• Phone number

• Email address

• Shipping and billing address

Transaction Information

• Order details

• Purchase history

• Payment method information (handled securely by payment partners)

Account & Communication Data

• Login credentials (if account created)

• Messages sent to customer support

• Feedback, reviews, or survey responses

• Newsletter subscriptions

B. Automatically Collected Information

When you browse our Website, we may automatically collect:

Technical & Usage Data

• IP address

• Device type

• Browser type

• Operating system

• Pages visited

• Time spent on pages

• Referring URLs

Cookies & Similar Technologies
We use cookies, pixels, and similar tools to enhance functionality, analyze traffic, remember preferences, and deliver relevant advertisements.

C. Information from Other Sources

We may receive updated information from logistics partners, payment gateways, marketing platforms, or publicly available sources to ensure accurate delivery and communication.

5. Why and How We Use Your Information

We use your information for the following purposes:

Order Processing & Fulfilment

• Processing purchases

• Shipping and delivery coordination

• Order confirmations and updates

Customer Support

• Responding to queries and complaints

• Managing returns or refunds

Communication

• Sending service messages via SMS, email, or WhatsApp

• Delivery notifications and OTP verification

Business Operations

• Improving our Website and services

• Preventing fraud or misuse

• Internal analysis and reporting

Marketing (with consent)

• Promotional offers

• New product updates

• Special campaigns

You may opt out of marketing communications at any time.

6. Payment Information

Payments on our Website are processed through secure third-party payment gateways (such as Razorpay and other providers). We do not store your full card or banking details on our servers.

Payment partners may collect and process your payment information in accordance with their own privacy policies.

Cash on Delivery (COD) orders may require phone verification to prevent fraud.

7. Cookies and Similar Technologies

We use cookies and tracking technologies to:

• Enable core Website functionality

• Remember user preferences

• Analyze traffic and performance

• Improve user experience

• Support advertising campaigns

You can manage cookie settings through your browser. Disabling cookies may affect certain features of the Website.

8. Disclosure and Data Sharing

We do not sell or rent your personal information to third parties.

We may share information only with trusted entities for legitimate business purposes, including:

Service Providers

• Payment processors

• Delivery and logistics partners

• IT and hosting providers

• Marketing and analytics partners

Legal Authorities

• When required by law or government request

• To protect rights, safety, or property

Business Transfers

• In case of merger, acquisition, or restructuring

Some partners may operate outside India; data transfer will be subject to appropriate safeguards.

9. Data Security

We implement industry-standard security measures including encryption, secure servers, and restricted access to protect your information from unauthorized access, alteration, or disclosure.

However, no online transmission or storage system is completely secure. Users share information at their own risk.

10. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purposes described in this Policy

• Complete transactions

• Comply with legal obligations

• Resolve disputes

When no longer required, data is securely deleted or anonymized.

11. Children’s Privacy

Our services are intended for individuals aged 18 years or older. We do not knowingly collect personal information from children. If we become aware that a minor has provided personal data, we will take steps to delete it.

12. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of data

• Withdraw consent for marketing communications

• Object to certain processing activities

Requests can be made by contacting us using the details below.

13. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. Users should review their respective privacy policies.

14. WhatsApp, SMS & Communication Consent

By providing your phone number, you consent to receiving communications related to:

• Order confirmations and delivery updates

• Customer support messages

• Important service notifications

• Promotional offers (if opted-in)

You may opt out of promotional messages at any time.

15. Grievance Redressal

If you have concerns regarding your personal information or this Policy, please contact us. We will make reasonable efforts to address complaints promptly.

16. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, business practices, or services. The updated version will be posted on this page with a revised “Last Updated” date.

We encourage users to review this Policy regularly.

17. Contact Us

For questions, requests, or complaints regarding this Privacy Policy, please contact:

Farsanwadi Food Products
Unit I — 204, Ganpati Kings County, Sikandra, Agra, UP — 282007
Unit II — 6/C-2, Sanjay Palace, Agra, UP — 282002

📧 Email: customersupport@farsanwadi.com
📞 Phone: +91 70559 91599